Privacy Policy

1. Introduction

RGCO Services Inc., operating as DoorBrief (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the DoorBrief platform, website, and related services (the “Service”). By using the Service, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

2. Information We Collect

We collect the following types of information:

• Account Information: When you create an account, we collect your name, email address, password, and billing information.
• Uploaded Documents: Owner packets, financial statements, and any additional context files you upload to the Service for analysis.
• Usage Data: Information about how you interact with the Service, including pages visited, features used, timestamps, and device information.
• Communication Data: Emails forwarded to DoorBrief via the email context forwarding feature, and any correspondence you send to our support team.
• Technical Data: IP address, browser type, operating system, and other technical identifiers collected automatically when you access the Service.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain the Service, including analyzing your uploaded documents and generating financial summaries and emails.
• To process transactions and manage your subscription and billing.
• To communicate with you, including sending account notifications, updates, and support responses.
• To improve and optimize the Service, including monitoring usage patterns and diagnosing technical issues.
• To comply with legal obligations and enforce our Terms of Service.

4. Data Storage and Security

Your data is stored securely using industry-standard encryption both in transit (TLS/SSL) and at rest. We use Supabase as our primary data infrastructure provider, which employs robust security measures including row-level security, encrypted backups, and SOC 2 Type II compliance. Access to your data is restricted to authorized personnel and systems on a need-to-know basis. We implement regular security audits and vulnerability assessments to maintain the integrity of our systems.

5. Third-Party Services

We share data with the following third-party service providers, solely for the purpose of operating the Service:

• Supabase: Used for database hosting, authentication, and file storage. Supabase processes and stores your account information, uploaded documents, and generated content.
• xAI (Grok): Used for AI-powered document analysis and content generation. Uploaded document content is sent to xAI’s Grok API for processing. xAI does not retain your data after processing and does not use it for model training.
• Payment Processors: We use third-party payment processors to handle billing. We do not store your full credit card information on our servers.

We do not sell, rent, or trade your personal information to any third parties for marketing or advertising purposes.

6. Data Retention

We retain your account information and uploaded data for as long as your account is active and as necessary to provide the Service. Uploaded owner packets and generated summaries are retained to enable month-over-month comparison and historical analysis. If you delete your account, we will permanently delete your personal data and uploaded documents within 30 days, except where retention is required by law or for legitimate business purposes such as fraud prevention or dispute resolution.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: The right to request a copy of the personal data we hold about you.
• Correction: The right to request correction of any inaccurate or incomplete personal data.
• Deletion: The right to request deletion of your personal data, subject to certain exceptions.
• Portability: The right to receive your data in a structured, commonly used, and machine-readable format.
• Objection: The right to object to the processing of your personal data in certain circumstances.
• Restriction: The right to request restriction of processing of your personal data.

To exercise any of these rights, please contact us at support@doorbrief.com. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on the Service. These include essential cookies necessary for the Service to function (such as authentication tokens and session identifiers) and analytics cookies that help us understand how users interact with the Service. You can control cookie preferences through your browser settings. Disabling essential cookies may impair the functionality of the Service.

9. Children’s Privacy

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal data from a child under 18, we will take steps to delete that information as promptly as possible. If you believe that a child under 18 has provided us with personal information, please contact us at support@doorbrief.com.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. By using the Service, you consent to the transfer of your information to the United States and other jurisdictions where our service providers operate. We take appropriate safeguards to ensure that your data is treated securely and in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the “Last updated” date. We encourage you to review this Privacy Policy periodically. Your continued use of the Service after any changes constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at support@doorbrief.com.